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SHIPPING AND RETURNS

SHIPMENTS 

  • Orders are handled within 48 hours of acceptance 
  • We ship throughout Italy with TNT courier 
  • At the time of shipment you will receive an email with the tracking number 
  • Once the goods have been shipped, you will receive them within 3 working days 
  • Possibility of free withdrawal at our Boutique 
  • Free shipping costs for orders over € 400.00

RETURNS 

  • Returns are NOT free (unless it is returned by hand at our Boutique)
  • Returns are accepted within 14 days of receipt of the goods 
  • We recommend that you try on the garments with the utmost care and wear the shoes only on a carpet; damaged items cannot be reimbursed.
  • Returns without tags, warranty seals or damaged will NOT be accepted
  • Any products that do not comply with these conditions will be returned at your expense to the delivery address
  • The cost of the return will be deducted from the refund.
  • Contact us to organize any return, specifying the order number info@boutiquecinzia.com